Flash :: Disable Adobe Player Hardware Acceleration In The Embed Code?

Jan 18, 2011

We run surf camera streams on our website, which are played via the latest version (5.4) of JWPlayer on our pages. Recently we switched over to another streaming service, and H.264 streams, as we are planning on streaming out to iOS devices in the very near future, however this introduced a bug on the client side where users to not receive vision (they only see a black screen where the video is normally seen).

We have discovered that disabling the Hardware Acceleration (which was introduced in Flash Player 10.1+) fixes this issue, and given the spectrum of environments where this issues is happening I would wager that this is related to specific graphics cards, their drivers, and how they handle the vision decoding etc.

The documentation we have found relating to disabling Hardware Acceleration only indicate that this can be done via the wmode param, i.e. by setting it to wmode="opaque" or wmode="transparent" however this doesn't seem to work in all cases (for the most part the issue is no longer there) however we are still seeing 30% of our users getting this issue.

We can ask the users to disable hardware acceleration themselves, and we have provided details on how to do this, however to me that is only a temporary fix, and I was curious as to whether or not there was something more permanent we can put in until Adobe fix up this issue?

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