Mysteriously Slow Load Time Only In Some Browsers

Jul 7, 2011

We've been trying every trick to fix a problem with long lag time in video startup in some environments. In particular, there's a long time gap between the time the custom .swf skin appears and the video starts to play. Only some combinations of OS for the FMS server and client browser shows the problem, but for those combinations it is consistent and appears to be a constant of approximately 59 seconds, regardless of the length of .mp4 or number of times played in our custom .swf. (Our .swf accepts a supplied file location for the .mp4 to stream.)

On our main server (Win2008R2), we run a virtual machine that has Win2008R2 installed. If you click on the video URL from a Mac Safari browser on MacBookPro, the load is FAST (a few seconds). On the other hand if you click from IE on any Windows machine (VM or native, Win7 or WinX), the load is SLOW (one minute). If you try locally on the server virtual machine with the FMS and web server (IIS) installed, the load is also SLOW. The reference flash video (i.e. NOT through our .swf) loads FAST. [code]...

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